Help Center

Get assistance with the Ward Profiling System

Quick Help
Getting Started Common Issues Video Tutorials Contact Support System Status
System Status
Ward Profiling System Operational
Database Server Operational
Reporting Module Maintenance

Last updated: June 15, 2024 10:45 AM

Getting Started

New User Setup
  1. Receive login credentials from admin
  2. Complete first-time login
  3. Set up security questions
  4. Configure notification preferences
System Requirements
  • Windows 10/macOS 10.15+
  • Chrome, Edge, Firefox (latest versions)
  • 4GB RAM minimum
  • 5Mbps internet connection

Quick Start Videos

First Login

3 min video

Patient Admission

5 min video

Basic Reporting

7 min video

Common Issues

Login Problems High Priority
Possible Solutions:
  1. Ensure Caps Lock is off
  2. Clear browser cache and cookies
  3. Try resetting your password
  4. Contact IT if account is locked
Troubleshooting Steps:
  1. Check internet connection
  2. Verify all required fields are completed
  3. Look for validation error messages
  4. Try a different browser

If problem persists, note the error message and contact support

Resolution Options:
  • Install latest Adobe Reader
  • Try exporting to PDF first
  • Check printer connectivity
  • Use system print preview options

Video Tutorials

Ward Management Basics

8 minutes | Beginner

Advanced Reporting Features

12 minutes | Intermediate

Contact Support

Help Desk
  • Phone: (555) 123-4567
  • Email: support@wardprofilehospital.com
  • Hours: 7am-7pm (Mon-Sun)
Submit Ticket

Knowledge Base

Search our extensive documentation for answers: